FAQ
Where do you ship?
At this time, we ship within the United States.
How long does shipping take?
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Once shipped, delivery usually takes 3–7 business days depending on location and carrier conditions.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size, weight, and destination.
Will I receive tracking?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Where can I track my order?
You can track your order using the link provided in your shipping confirmation email. For more information, please visit our Track My Order page.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, changes may not be possible.
What is your return policy?
We accept return requests within 30 days of delivery, as confirmed by carrier tracking. Items must be unused, in original packaging, and accompanied by proof of purchase.
For full details, please review our Returns & Refund Policy.
How do I start a return?
Please contact us with your order number and reason for return. If your return is approved, we’ll provide instructions on how to send your item back.
What items are non-returnable?
Sale or clearance items, gift cards, and personalized, custom-made, or made-to-order items are not eligible for return or refund.
Do your products look exactly like the photos?
We do our best to represent products accurately. Please note that colour may vary slightly depending on your screen, and some materials may show natural variation.
Are your products handmade?
Our products are curated from established suppliers and selected for quality, functionality, and longevity. We do not manufacture items ourselves, and product details are provided as clearly as possible on each product page.
Do you offer gift notes or gift wrapping?
Gift notes may be included with some orders, where available. At this time, we do not offer guaranteed gift wrapping.
For more information, please visit our Gift Services page.
What if there’s an issue with my order?
If something isn’t quite right, please visit our Order Issues page for guidance on what to do next.
How can I contact you?
You can reach us via our Contact Us page or by email at hello@thelivingsupplies.com. We aim to respond within 1–2 business days.